IT Systems Support and Arrangement in Enterprises
BASIC DATA
course listing
A - main register
course code
ICM0012
course title in Estonian
IT süsteemide tugi ja korraldus ettevõttes
course title in English
IT Systems Support and Arrangement in Enterprises
course volume CP
-
ECTS credits
6.00
to be declared
yes
fully online course
not
assessment form
Pass/fail assessment
teaching semester
autumn
language of instruction
Estonian
English
Study programmes that contain the course
code of the study programme version
course compulsory
no
Structural units teaching the course
IC - IT College
Timetable link
Version:
VERSION SPECIFIC DATA
course aims in Estonian
Õppeaine eesmärk on anda ülevaade infosüsteemide haldamise põhimõtetest maailma praktika ja Eesti olude alusel. Põhirõhk on vastavate tööprotsesside kirjeldamisele.
course aims in English
Course aim is to give students a basic acknowledge about information systems management by best practice of world and Estonian enterprises. Course main focus is to study the processes in IT operation.
learning outcomes in the course in Est.
Üliõpilane:
- tunneb IT haldusorganisatsiooni põhiprotsesse;
- tunneb erinevaid haldusmeetodeid (ITIL, COBIT, LEAN, DevOps, Kanban, Kaizen, e-TOM, CMMI, OBASHI) ja standardeid (ISO20000, ISO9000);
- oskab mõjutada IT haldusprotsesse soovitavas suunas.
- tunneb IT haldusorganisatsiooni põhiprotsesse;
- tunneb erinevaid haldusmeetodeid (ITIL, COBIT, LEAN, DevOps, Kanban, Kaizen, e-TOM, CMMI, OBASHI) ja standardeid (ISO20000, ISO9000);
- oskab mõjutada IT haldusprotsesse soovitavas suunas.
learning outcomes in the course in Eng.
Student:
- has knowledge about IT operation main processes;
- has a knowledge about different methods (ITIL, COBIT, LEAN, DevOps, Kanban, Kaizen, e-TOM, CMMI, OBASHI) and standards (ISO20000, ISO9000);
- is able to analyze existing IT processes and design optimal ones.
- has knowledge about IT operation main processes;
- has a knowledge about different methods (ITIL, COBIT, LEAN, DevOps, Kanban, Kaizen, e-TOM, CMMI, OBASHI) and standards (ISO20000, ISO9000);
- is able to analyze existing IT processes and design optimal ones.
brief description of the course in Estonian
Aines käsitletakse IT teenuste strateegia, disaini, ülemineku, järjepideva parandamise ja käitamise põhimõtteid vastavalt ITIL 2011 ja LEAN printsiipidele.
brief description of the course in English
IT Service Strategy, IT Service Design, IT Service Transition, IT Service Operation and Continual Service Improvement by ITIL 2011 and LEAN principles.
type of assessment in Estonian
Suuline arvestus
type of assessment in English
-
independent study in Estonian
60 h (üliõpilase valitud ja õppejõu poolt kinnitatud IT protsessi analüüs ja optimeerimine)
independent study in English
60 h (IT process analyze and optimization. Process is chosen by student and confirmed by lecturer)
study literature
1. ITIL 2011 (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement)
2. ITIL and the information lifecycle: integrating agile, DevOps and ITSM, by Axelos, 2016
3. The Devops Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations, by Gene Kim, Patrick Debois and John Willis, 2016
2. ITIL and the information lifecycle: integrating agile, DevOps and ITSM, by Axelos, 2016
3. The Devops Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations, by Gene Kim, Patrick Debois and John Willis, 2016
study forms and load
daytime study: weekly hours
4.0
session-based study work load (in a semester):
lectures
1.5
lectures
-
practices
2.5
practices
-
exercises
0.0
exercises
-
lecturer in charge
-
LECTURER SYLLABUS INFO
semester of studies
teaching lecturer / unit
language of instruction
Extended syllabus
2025/2026 autumn