Õppeaine eesmärk on anda ülevaade infosüsteemide haldamise põhimõtetest maailma praktika ja Eesti olude alusel. Põhirõhk on vastavate tööprotsesside kirjeldamisele.

Course aim is to give students a basic acknowledge about information systems management by best practice of world and Estonian enterprises. Course main focus is to study the processes in IT operation.

Üliõpilane:
- tunneb IT haldusorganisatsiooni põhiprotsesse;
- tunneb erinevaid haldusmeetodeid (ITIL, COBIT, LEAN, DevOps, Kanban, Kaizen, e-TOM, CMMI, OBASHI) ja standardeid (ISO20000, ISO9000);
- oskab mõjutada IT haldusprotsesse soovitavas suunas.

Student:
- has knowledge about IT operation main processes;
- has a knowledge about different methods (ITIL, COBIT, LEAN, DevOps, Kanban, Kaizen, e-TOM, CMMI, OBASHI) and standards (ISO20000, ISO9000);
- is able to analyze existing IT processes and design optimal ones.

Aines käsitletakse IT teenuste strateegia, disaini, ülemineku, järjepideva parandamise ja käitamise põhimõtteid vastavalt ITIL 2011 ja LEAN printsiipidele.

IT Service Strategy, IT Service Design, IT Service Transition, IT Service Operation and Continual Service Improvement by ITIL 2011 and LEAN principles.

Suuline arvestus

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60 h (üliõpilase valitud ja õppejõu poolt kinnitatud IT protsessi analüüs ja optimeerimine)

60 h (IT process analyze and optimization. Process is chosen by student and confirmed by lecturer)

1. ITIL 2011 (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement)
2. ITIL and the information lifecycle: integrating agile, DevOps and ITSM, by Axelos, 2016
3. The Devops Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations, by Gene Kim, Patrick Debois and John Willis, 2016

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