Omandada infosüsteemide haldamise parim praktika

Acquire best practices of information systems management

Aine läbinud õppur:
- tunneb IT-organisatsiooni haldusprotsesse, oskab hinnata IT protsesside küpsuse taset;
- orienteerub erinevates IT haldusmeetodites ja standardites;
- oskab hallata IT-süsteeme ja IT-teenuseid nende elukaare vältel;
- oskab planeerida IT-halduse põhiprotsesse;
- oskab suhelda klientidega IT-teenuste operatiivse ja taktikalise halduse pinnal;
- teab, kuidas kasvatada lisaväärtust kliendile.

Course passed student:
- understands IT organisation proccessies, is able to evaluete maturity levels of IT processes;
- understands different IT operation management methods and standards;
- is able to manage IT processes and IT services during the live cycle;
- is able to plan and design IT operation processes,
- can communicate with clients on the operational and tactical level;
- have a knowledge how to grow an added value of IT services.

Õppeaine kasutab IT protsesside kirjeldamisel ITIL 2011 raamistiku. Käsitletakse teenuste strateegia, teenuste ülemineku, teenuste kavandamise, teenuste halduse ja teenuste järjepideva parandamise protsesse ja funktsioone. Lisaks kasutatakse lektori rikkalikke isiklikke kogemusi antud valdkonnas.

Subject is based on ITIL 2011 framework, including all 28 processes and 4 functions. There are used also a wide range of practical experiences of lector working in this area 25 years.

-

-

-

-

(Guido Leibur) https://moodle.taltech.ee/course/view.php?id=30025

1. ITIL Lifecycle Suite 2011 Edition (Service Operation, Service Design, Service Transition, Service Strategy, Continual Service Improvement), 2011
2. ISO20000
3. Implementing ITSM: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner by Randy Steinberg, 2014
Täiendav:
4. Making It in IT (Your Passport to a successful IT career) by Terry Critchley, 2016

-